Terms and conditions

I take pride in my jewellery in the hope that you will enjoy your purchase.

My jewellery is hand crafted, without any commercial production techniques – this means each piece will have slight imperfections, or marks of the maker. And I will introduce new designs often, because that’s far more interesting than just repeating myself.

Currency

All prices are in Australian dollars (AU$).

GST

I am not registered for GST.

Individuality

If I repeat a design, it will still have slight differences, because each item is hand made – I am not interested in slavishly copying myself.

If you order a commission, I will make what you have requested as closely as possible. I suggest designing the piece in collaboration, to ensure the end result is achievable.

Available made to order

Some items may not be in stock. This is because I hand-make all my jewellery, and many items are one-off’s. If an item in my store is marked ‘Available made to order’ I will make it if an online purchase is made.

Some items may take a while to make, and this can affect delivery.

I will contact you if the order will be delivered a little later than expected.

Returns

I accept returns within 14 days of receipt of your jewellery, just in case the ring you ordered is the wrong size for instance. And I would love to resize or make a new one the correct size to replace it. Please email me within 14 days of receiving your order if you are returning your purchase. Late returns may not be accepted.

Refunds

Refunds are only available in some circumstances. In most cases I will require an exchange or store credit instead. Please contact me if you are unsure.

Coupons and vouchers

Please apply any coupon codes at checkout. Coupons may only be used once, on one sale, and only on full-price items, excepting the Bowerbird coupon.

Found form reserves the right to withdraw or vary coupon and voucher offers and terms at any time.

Signup for my newsletter at Bowerbird

If you add your email address to my mailing list at Bowerbird in May 2021 you enter the draw for a Gift voucher valued at $80. The draw opens 4pm Friday 7 May 2021 and closes at 5pm on 9 May 2021 at Bowerbird. It will be drawn on Friday 14 May 2021 and the winner notified by email. No other correspondence will be entered into. The winner receives 1 (one) voucher for $80AU, redeemable on purchases $80 and over on my website shop at foundform.com.au/shop. Not redeemable for cash or exchange. No end date.

Gift vouchers

Purchase any item or multiple items (in the same checkout basket) at foundform.com.au/shop to redeem your gift voucher. Purchased gift vouchers will be emailed to you. Use the voucher code on your gift voucher at checkout. Only valid for foundform.com.au/shop to the value shown on the gift voucher. Minimum spend must equal value shown on voucher. Not redeemable for cash. Single use only. No end date. Gift vouchers do not include shipping.  Exclusive of any other offer. User must use billing email for voucher to validate.

Save $30 on your first purchase

On your first purchase from Found form save $30 on the purchase price. If you have more than one item in your basket the saving is still $30. This offer applies to your first purchase only. Subsequent purchases are at full price. Exclusive of any other offer.

Sizing

Be aware that our fingers change size depending on factors such as exercise and temperature. I have a ring sizer for your convenience and there are numerous other sizers online. Try and match your favourite ring size for the finger you wish to wear your purchase on.

Be aware that some rings cannot be resized. Please contact me if you are unsure.

Repairs

I only repair jewellery that I have made. I make no guarantees about repairs. Some jewellery may be less easy to repair, and I might suggest a replacement in this case, at my discretion.

Time

I endeavour to fill orders quickly, however depending on how busy I am, orders may take longer to complete. My standard time is one week depending on the piece, not including postage. If I have an unexpected delay I will email you and let you know.

Bump up

If you need an order quickly please contact me – for a modest fee I may be able to bump you up in my schedule.

Postage

Postage will most often be by Australia post. Registered post will cost extra. Postage will be added to your order at checkout.

Your purchase will be posted as soon as practicable after your payment clears.

Please note: weight and size refers to the packaged jewellery and is for postage only. It is not the dimensions of the jewellery itself.

Contact me

Please contact me for more information.

ABN 29 526 857 856